Glowrious Candle Co. – Shipping & Refund Policy

Effective Date: 12-12-2025

Thank you for shopping at Glowrious Candle Co. We are committed to deliver premium, handcrafted candles with exceptional service. This Shipping & Refund Policy outlines how we process orders, shipping, returns, refunds, and exchanges.

📦 1. Order Processing Time

  • All orders are processed within 2–4 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once dispatched, you will receive a shipping confirmation email with tracking details.

During peak seasons (festivals, holidays, sales), processing time may extend by 1–3 days.

🚚 2. Shipping Methods & Delivery Time

Glowrious Candle Co. ships nationwide and internationally using trusted courier partners.

Estimated Delivery Times:

  • Domestic Shipping (Within [COUNTRY]): 5–10 business days

  • Express Shipping (If available): 2–5 business days

  • International Shipping: 10–20 business days depending on the destination

Delivery times may vary based on weather, customs clearance, courier delays, and unforeseen circumstances.

🌍 3. International Shipping

We offer international shipping to select countries.

Please note:

  • Customs duties, import fees, VAT, or any local taxes are not included in the product price or shipping cost.

  • These charges are the customer’s responsibility.

  • If a package is refused due to unpaid duties, refunds may not be issued.

💳 4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Order weight

  • Delivery location

  • Shipping speed selected

We may offer free shipping promotions during special events.

📬 5. Order Tracking

Once shipped, customers receive a tracking number via email or SMS.
Tracking may take 24–48 hours to update after dispatch.

If you have trouble tracking your order, contact us at:
📧glowriouscandle@gmail.com

❌ 6. Order Cancellations

You may request order cancellation within 12 hours of placing your order, provided it has not been processed or shipped.

To request cancellation:
Email us at glowriouscandle@gmail.com with your order number.

Orders that have already shipped cannot be canceled.

💥 7. Damaged, Defective, or Incorrect Items

We take product quality seriously. If your candle arrives damaged, leaking, broken, or incorrect:

Please contact us within 24 hours of delivery with:

  • Order number

  • Photos of the damaged/incorrect item

  • Photos of packaging

We will offer:

  • A free replacement, or

  • A full refund (including shipping), based on your preference.

Glowrious Candle Co. reserves the right to request the damaged item to be returned.

🔄 8. Return Eligibility

We accept returns under the following conditions:

Eligible for Return:

  • Item is unused, unopened, and in original packaging

  • Return request made within 7 days of delivery

  • Candle has not been lit or altered

Not Eligible for Return:

  • Used or partially burned candles

  • Opened packaging

  • Sale items, discounted items, or promotional purchases

  • Gift cards

  • Gift box items returned separately

To start a return, contact:
📧 glowriouscandle@gmail.com

💰 9. Refund Policy

Refunds are issued once the returned item is inspected and approved.

Refund Method:

  • Original payment method (Credit card / UPI / PayPal / Wallet)

  • Processing time: 5–7 business days

Refund Exceptions:

  • Original shipping charges are non-refundable unless the error was ours.

  • Return shipping is paid by the customer unless the item is damaged or incorrect.

If the refund is delayed, contact your bank or payment provider.

🔁 10. Exchanges

We offer exchanges only when:

  • The item arrives damaged

  • You received the wrong product

  • You want to switch to a different scent or style (unopened items only)

Exchange approval depends on stock availability.

📦 11. Lost, Stolen, or Missing Packages

If your package is marked “Delivered” but not received:

  1. Check with neighbors or building security

  2. Verify the address provided

  3. Wait 24 hours (couriers sometimes mark early)

If still missing, contact us at glowriouscandle@gmail.com and we will open an investigation.

Glowrious Candle Co. is not responsible for packages delivered to incorrect addresses provided by the customer.

🧾 12. Bulk, Event, or Custom Orders

Bulk and custom orders may have separate policies.
Contact us for assistance:
📧 glowriouscandle@gmail.com

📞 13. Contact Information

For shipping, returns, exchanges, or support:

📧 Email: glowriouscandle@gmail.com
📍 Address: Shop No. 09, Batha Complex, Main Market, Jahangirabad , Bhopal, Madhyapradesh (462008)
🌐 Website: glowriouscandle.com

We are here to help you enjoy a seamless shopping experience.