Effective Date: 1-09-2026

Last updated on 01-09-2026 11:58:13

 These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between GLOWRIOUS CANDLES LLP, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates. The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in HUZUR bhopal, MADHYA PRADESH All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

1. Use of the Website

By using our website, you agree to:

  • Provide accurate and current information

  • Not engage in fraudulent or illegal activities

  • Not attempt to hack, disrupt, or misuse the website

  • Not copy or distribute our content without permission

We reserve the right to restrict access to users who violate these Terms.

2. Products & Descriptions

We strive to display products, descriptions, and images as accurately as possible. However:

  • Colors may vary slightly due to screen/resolution differences

  • Our candles are handmade; slight variations in appearance are natural and expected

We are not liable for minor variations that do not affect product quality or function.

3. Pricing & Payments

  • All prices are displayed in Indian Rupees (INR).

  • We reserve the right to modify prices at any time without prior notice.

  • Payment methods may include UPI, credit/debit cards, net banking, and wallets via secure third-party gateways.

  • By providing payment details, you confirm that you are authorized to use the selected payment method.

We are not responsible for payment failures caused by bank or gateway issues.

4. Order Confirmation & Cancellation

Your order is confirmed when:

  • Payment is successfully processed, and

  • You receive an order confirmation email.

We may cancel or refuse orders if:

  • Items are out of stock

  • Payment is declined or flagged as suspicious

  • There is suspected fraud or policy violation

You may request cancellation within 12 hours after placing the order, provided it has not yet been shipped.

5. Shipping & Delivery

  • Orders are generally processed within 2–4 business days.

  • Estimated delivery time within India: 5–10 business days, depending on location and courier performance.

  • Shipping charges are displayed at checkout.

We are not responsible for delays caused by courier services, natural events, or other factors beyond our control.
For detailed terms, please refer to our Shipping & Refund Policy page.

6. Returns, Refunds & Exchanges

Our return and refund rules are governed by our Shipping & Refund Policy and in line with the Consumer Protection Act, 2019.

In summary:

  • Returns are accepted for unused, unopened, and undamaged products within a defined return window.

  • Used or partially burned candles are generally not eligible for return.

  • Damaged or incorrect items reported within the specified time (with photos) may be replaced or refunded.

For full details, see the Shipping & Refund Policy page.

7. Intellectual Property

All content on the website, including:

  • Logos

  • Brand name and designs

  • Product names

  • Images and photography

  • Text, blogs, and graphics

is the intellectual property of Glowrious Candle Co, protected under Indian copyright and trademark laws.

You may not reproduce, distribute, or use any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Glowrious Candle Co is not liable for:

  • Any indirect, incidental, or consequential damages

  • Allergic reactions or sensitivities to fragrances

  • Misuse of products contrary to safety instructions

  • Losses due to courier delays or incorrect addresses provided by the customer

Your use of our products is at your own discretion, following safety guidelines provided.

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the content, privacy practices, or policies of those websites.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Bhopal, Madhyapradesh.

11. Contact Information

For questions related to these Terms:

Glowrious Candle Co
📧 Email: glowriouscandle.co@gmail.com
📍 Address: Shop No. 09, Batha Complex, Main Market, Jahangirabad , Bhopal, Madhyapradesh (462008)
📞 Phone: +91 9303714527