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Made in India | 
Hand Poured | 
Hand Made
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Frequently Asked Questions
Have Any Questions?
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FAQs for Glowrious Candle Co.
Yes — every Glowrious candle is hand-poured in small batches to ensure premium quality, cleaner burns, and beautifully balanced fragrance.
We use high-quality soy or soy-blend wax designed to burn cleanly, evenly, and safely.
Absolutely. Our candles are made with phthalate-free fragrance oils, lead-free wicks, and non-toxic ingredients for a clean, safe burn.
Most Glowrious candles burn 35–60 hours, depending on size and usage practices.
Allow the first burn to last 2–3 hours until the wax melts edge-to-edge. This ensures an even burn throughout the candle’s life.
Trim your wick to ¼ inch before every burn to reduce soot, smoke, and uneven flames.
This typically means the wick is too long or near a draft. Trim the wick and move the candle away from airflow like fans or AC vents.
Yes! Glowrious candles come in luxury packaging, making them perfect for birthdays, anniversaries, housewarmings, and seasonal gifting.
Yes — we offer curated candle gift sets and can create custom combinations upon request.
We currently offer limited custom orders for events, gifting, and bulk purchases. Contact support for availability.
RETURNS & REFUNDS FAQs
We offer a 7-day return window for unused, unopened, and undamaged candles. Items must be returned in original packaging.
Simply contact our support team with your order number. We will review your request and provide return instructions.
Unfortunately, we cannot accept returns for candles that have been lit, partially used, or damaged due to customer handling.
Yes — if your candle arrives damaged or you received the wrong product, we will replace it at no cost.
If your order arrives damaged, send us a photo within 24 hours, and we’ll issue a replacement or refund immediately.
Return shipping is covered only for damaged, defective, or incorrect items. For all other returns, customers are responsible for return postage.
Refunds are typically processed within 5–7 business days after we receive and inspect your returned item.
Shipping & Return FAQs (Glowrious Candle Co.)
Orders are processed within 2–4 business days, and delivery usually takes 5–10 business days, depending on your location and chosen shipping method.
Yes, we offer express delivery options at checkout for customers who need their candles delivered faster.
No , But in future
Once your order ships, you will receive a tracking number via email or SMS. You can track your shipment in real time using the provided link.
Shipping fees are calculated at checkout based on your delivery address and chosen shipping option. Free shipping promotions may apply during special events.
Delays can occasionally occur due to courier issues or seasonal demand. If your order is significantly delayed, contact our support team and we’ll assist you immediately.
Yes! We periodically run free shipping offers on select orders or minimum purchase amounts. Check our homepage or subscribe to our newsletter for updates.
Shipping fees are non-refundable unless the issue is caused by Glowrious Candle Co. (wrong item/damaged item).
Orders can be canceled within 12 hours of purchase as long as they haven’t been processed or shipped.
Yes — if your order has not been processed yet. Contact us as soon as possible to update your address.
Check with neighbors, building management, or your local courier office. If still missing, contact us and we’ll help investigate the issue.
Sale items and discounted candles are final sale and cannot be returned unless damaged.
Gift sets can be returned only if unopened and in perfect condition. Items within gift sets cannot be returned individually.